Refund policy

We want you to be confident in your purchase. Because our products are dietary supplements intended for consumption, we handle returns in a way that protects the health and safety of every customer. Please read this policy before requesting a return.

Unopened products

Unopened bottles in their original, sealed condition may be returned within 30 days of delivery for a refund of the product price. The factory seal must be intact and the bottle unused.

Opened or used products

For health and safety reasons, we cannot accept returns of opened or used supplement bottles, and opened product is not eligible for refund. This restriction does not apply to products that arrive damaged, defective, or incorrect — those are covered below.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us at care@monovits.com within 14 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, including any shipping cost, at no charge to you. You do not need to return a damaged or incorrect item unless we ask you to.

How to start a return

Email care@monovits.com with your order number and the reason for the return. We will confirm eligibility and provide instructions before you ship anything back. Returns sent without prior confirmation may not be processed.

Return shipping

For eligible unopened returns, the customer pays return shipping. For damaged, defective, or incorrect items, we cover all shipping costs.

Refund processing

Once we receive and inspect an eligible return, we process the refund within 5 to 7 business days to your original payment method. Your bank or card issuer may take additional time to post the credit. Original shipping charges, if any, are non-refundable except where the return is our error.

Contact

Questions about a return: care@monovits.com.